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F.A.Q.

Order


When you placed an order, you will receive an automatic notification via e-mail.

Be sure to check your spam folder in your mailbox, or add the e-mail address tomkacsilla.info@gmail.com to your address list if you don't get the confirmation e-mail about your order.

In case you don't receive your order in 9 days after your shipping notification e-mail was sent (European addresses), please contact me or call the delivery company with the tracking number.

 

Shipping rates


EUROPE HOME DELIVERY:

10.000 HUF (~25 €): Austria, Belgium, Czech Republic, Denmark, France, Netherlands, Croatia, Poland, Latvia, Lithuania, Luxembourg, Germany, Romania, Slovakia, Slovenia

12.000 HUF (~30 €): Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Malta, Portugal, Spain, Sweden, Italy

14.000 HUF (~35 €): Lichtenstein, Great Britain and Northern Ireland, Switzerland, Serbia, Turkey

Free delivery over 100.000 HUF (~250 €), except for packages delivered in a wooden box, for which the fee is 100 €.


HUNGARY:

Pickup personally: free

Pickup at the post office: 1.600 HUF (~4 €)

Home delivery: 2.000 HUF (~5 €)

Over 30.000 HUF (~75 €): free


Packages are delivered in Hungary by Magyar Posta (Hungarian Post) employees, and international by their international delivery partners. Packages sent in wooden crates will be delivered individually, of which I will definitely notify you.


All packages are traced by number.


International packages (e.g. to countries outside Europe) may subject additional customs fees or import taxes, which cost is payed by Buyer.

 

Shipping time


The delivery time depends on the processing of the order + on the delivery of the package.

I will notify you via e-mail when the package has been shipped.

The expected delivery time may be longer than indicated due to the workload of the shipping company, especially during public holidays.


Products in stock: approx. 2 workdays

Products made to order: approx. 5-10 workdays

EUROPE: + approx. 3-9 workdays

HUNGARY: + approx. 1-3 workdays

The commitment period may change due to the delivery load occuring in certain periods (e.g. before Christmas).

 

Payment options


BY CREDIT CARD

The online credit card payments are processed through the Barion's banking security system. The credit card informations are encrypted, they do not circulate over the internet and can' be intercepted. The bank details are under no circumstances communicated to the merchant. Barion Payment Zrt. is an institution supervised by the Magyar Nemzeti Bank (Hungarian National Bank), its license number: H-EN-I-1064/2013.

Website: https://www.barion.com/en


BY BANK ACCOUNT TRANSFER

Account owner: Tomka Csilla

Bank name: OTP Bank

IBAN: HU40117730610826190000000000

BIC / SWIFT: OTPVHUHB

Website: www.otpbank.hu/portal/en/Retail


BY CASH ON DELIVERY

Only in Hungary payment can be made by cash or card, in the case of home delivery or packages left at the post office. 


UPON PICK UP PERSONALLY

Only in Hungary payment can be made in cash, in Forints, at a pre-arranged place and time in Budapest.

 

Return and refund


If you don't like the product, you have 14 days from the purchase to replace or send it back at your own expense. To be eligible for a return, the product must be returned in the manner received: flawless, unused and undamaged in undamaged packaging.

If the product is returned in its original conditions I will refund the price of the product to the bank account number you provided.

I can only exchange a product if I can offer you another product instead.

Product exchange and money back do not apply to special products.

In case of return, be sure to contact me first by e-mail, where you will find all the necessary information about what to do.

 

Prices


In webshop you will see VAT-free (0%), gross prices in HUF. In addition to HUF prices, approx. Euro prices are also listed for information purposes only.

 

Feel free to contact me!


tomkacsilla.info@gmail.com